Text messages — sometimes called SMS — cost 1 credit per 160 characters. A standard lead notification is one credit. Longer messages split into two segments and cost 2 credits.

SMS credits real estate website users buy through SiteStakes are a single shared balance — every text you send draws from the same pool. Your plan includes a monthly SMS allowance. The SMS page shows your current balance and your plan's allowance side by side. When credits run out, text message sends pause until you buy more or your plan resets.

You can buy more credits anytime from the Credits card. Pricing and minimum purchase are shown on the Buy Credits screen.

1. Open your back office.
2. In the left sidebar, click Squeeze Forms → SMS.
3. The SMS page loads with four cards stacked top to bottom: Credits, Notifications, Message Template, Recent Activity.

To turn on text message notifications, flip the master toggle in the Notifications card.

1. On the SMS page, scroll to the Notifications card.
2. Find the SMS Notifications toggle at the top.
3. Click it to turn ON.

SMS is off by default — you have to explicitly enable it. Add at least one recipient before lead notifications can fire.

Add the people who should receive SMS lead alerts on your investor website. Fill in the phone field at the bottom of the Notifications card and click Add.

1. In the Notifications card, scroll to the recipient list.
2. Enter a phone number in international format (e.g., +15551234567).
3. Add a label (e.g., "Primary," "John").
4. Click Add.

The recipient appears in the list with a delete button. Click Test next to any recipient to send a test text message — the first test per number is free, subsequent tests use credits.

To customize what your text says, edit the template in the Message Template card.

1. Scroll to the Message Template card.
2. The textarea has your current template. The character counter below shows the length and segment count (over 160 = 2 credits, over 320 = 3 credits).
3. Click any token pill to insert it at the cursor.
4. Click Save Template.

Available tokens:

• {{lead.name}} — full name
• {{lead.first_name}} — first name only
• {{lead.phone}} — phone number
• {{lead.email}} — email address
• {{property_address}} — submitted property address
• {{form_name}} — which form was submitted
• {{site.name}} — your site name
• {{site.phone}} — your business phone

Keep your text message under 160 characters to use 1 credit per send.

To buy SMS credits, click Buy Credits in the Credits card. Pricing and the minimum purchase show in the buy modal.

To turn on auto-recharge:

1. In the Credits card, scroll to the Auto-Recharge section.
2. Tick the Automatically recharge when balance is low checkbox.
3. Set When below (e.g., 10) — the threshold that triggers a refill.
4. Set Recharge amount (e.g., 100) — how many credits to buy.
5. Click Save.

Auto-recharge fires the moment your balance drops below the threshold. You'll get a receipt email each time it triggers.

To stop text messages during certain hours (e.g., overnight), use Quiet Hours.

1. In the Notifications card, scroll to the Quiet Hours section.
2. Flip the Quiet Hours toggle ON.
3. Set the start time (e.g., 9:00 PM) and end time (e.g., 7:00 AM).
4. Pick your timezone.
5. Save.

Lead notifications that arrive during quiet hours are skipped — they don't queue or send later. Your email notifications still go out normally.